Account Management Senior Associate (German & Swiss Markets)

About the role

Cigna Healthcare, a division of The Cigna Group, is looking for a commercially minded Account Management Senior Associate to join its Client Management team. The role suits someone who thrives in a client-facing environment, enjoys building strong relationships and is passionate about delivering exceptional service while growing client partnerships. You will act as a trusted partner to clients, brokers and internal stakeholders, supporting retention and business growth.

Key responsibilities

• Build and maintain strong relationships with clients, brokers and key internal stakeholders to deliver an outstanding customer experience.
• Support the management and retention of a portfolio of international clients, meeting service commitments and client expectations.
• Identify opportunities to strengthen relationships and improve satisfaction, and contribute to revenue growth through upselling and cross-selling.
• Take part in client and broker meetings, preparing commercial analyses, renewal strategies and service reviews.
• Collaborate with underwriting, operations, claims, finance and product teams to deliver timely solutions.
• Support renewal negotiations by gathering market intelligence, analysing account performance and preparing client recommendations.
• Manage client queries, escalations and service concerns proactively, and monitor portfolio performance to support retention and growth.
• Contribute to process improvement and keep accurate account documentation in line with governance and compliance requirements.

Required profile

• Excellent written and verbal English and German.
• Experience in account management, client relationship management, sales support, consulting, insurance, healthcare benefits, financial services or a related field is preferred.
• Comfortable working under pressure in a fast-paced international environment.
• Ability to take ownership, prioritise workloads and meet tight deadlines.

Required skills

• Commercial mindset, negotiation and influencing skills.
• Analytical skills, including data collation and statistical analysis.
• Proficiency in Microsoft Office, especially Excel, PowerPoint and Teams.