Advisory Solution Consultant - Telecommunications

About the role

ServiceNow is hiring an Advisory Solution Consultant in Madrid for its Solution Consulting team, supporting Solution Sales with a strong focus on the telecommunications industry. The role is hands-on technical consulting: guiding customers through complex transformation initiatives, positioning ServiceNow solutions to telecom operational and business needs, and shaping account strategy. It suits someone who can go wide and deep on solution delivery and positioning during sales cycles.

Key responsibilities

• Support product sales as a technical and domain expert within a client-facing sales team, focusing on telecom operators and service providers.
• Lead discovery workshops to understand customers' business challenges, operational models and technology landscape, and deliver product demonstrations aligned to telecom use cases.
• Engage with customers on industry-specific processes such as service operations, network workflows, customer service models, order and case management, and operational efficiency.
• Answer product and technical questions from customers, partners and colleagues, linking platform capabilities to telecom operating realities.
• Work with Sales to develop account strategies and advance opportunities in the telecom vertical.
• Give feedback to Product Management on enhancements that better meet telecom customer needs.
• Share best practices and assets with other consultants and mentor team members in the telecom domain.
• Stay current on market trends and support marketing events, executive briefings, conferences, user groups and trade shows.

Required profile

• 7+ years of pre-sales solution consulting or sales engineering experience.
• Strong experience in the telecommunications industry, with a solid understanding of telco operations, business processes and supporting systems.
• Experience working with or selling into major telecom providers; prior experience with companies such as Telefónica, Vodafone or Orange is highly valued.
• Ability to act as a trusted advisor in a complex customer environment and to mentor others.

Required skills

• Experience integrating AI into work processes, decision-making or problem-solving, or using AI-powered tools and automating workflows.
• Proficiency with the ServiceNow product or strong technical expertise with cloud software solutions.
• Collaboration with Product Management, Product Marketing, partners and Professional Services.
• Territory management, including pipeline building and close partnership with Sales.