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Airport Services Manager – Barcelona

American Airlines · El Prat de Llobregat

Nouveau
🇬🇧 English

Description du poste

About the role

The Airport Services Manager supports the Barcelona (BCN) station, directing and coordinating all airport functions and overseeing daily operations at Barcelona Airport. You will lead a team of contractors and insourced staff to deliver a safe, first‑class experience for airline customers while managing operational performance.

Key responsibilities

  • Maintain and promote a positive Health & Safety culture in line with company policies.
  • Manage direct contractors, insourced staff and day‑to‑day airport operations.
  • Drive overall airport performance and work with the General Manager and Regional Management to meet key operational metrics.
  • Champion excellent customer service and ensure all personnel are properly trained.
  • Conduct contractor briefings, coordinate station audits and represent American Airlines with authorities and contractors.
  • Resolve operational queries, conduct risk assessments and oversee safe systems of work.
  • Attend management and regional meetings as required.
  • Organise quarterly Emergency Procedures drills.
  • Coordinate new‑hire training, trainer accommodation and station readiness for high‑season traffic.
  • Oversee contracted security measures and escalate security issues to corporate security.
  • Lead and manage the airport team, ensuring safety and security compliance.

Required profile

  • Proven experience managing airport or large‑scale transportation operations.
  • Strong leadership skills with the ability to manage contractors and internal staff.
  • In‑depth knowledge of health, safety and security regulations.
  • Ability to work closely with senior management and external authorities.
  • Experience conducting risk assessments and emergency drills.

Required skills

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    American Airlines

    El Prat de Llobregat