B2B Travel Advisor Support (Night Shift)

About the role

Exoticca, an online travel agency focused on long-distance dream trips, is looking for a B2B Travel Advisor to work night shifts in Barcelona. As the first point of contact for travel advisors, you support them during the booking process, answer product-related questions, offer personalized travel solutions and help turn quotes into confirmed bookings.

Key responsibilities

• Support travel advisors with inquiries about products, prices, availability and booking policies.
• Recommend tailored travel solutions and promote relevant upsell opportunities.
• Provide clear, accurate and timely information during calls and written interactions.
• Manage real-time booking issues and coordinate with internal teams when needed.
• Keep up to date with travel products, seasonal offers and company guidelines.
• Use sales techniques such as upselling and cross-selling to maximize revenue where appropriate.
• Ensure proper documentation and use of internal systems (e.g. Amadeus, CRM).
• Collaborate with other internal squads for smooth handovers.

Required profile

• Fluent English and Spanish, spoken and written.
• Previous experience in sales, the travel industry, customer service or a related field.
• Bachelor's degree in hospitality, travel, tourism or a related field preferred but not essential.
• Starting hours between 18:00 and 20:00, Monday to Sunday.

Required skills

• Knowledge of GDS systems, preferably Amadeus (desirable)
• Strong communication and problem-solving skills
• Customer-oriented mindset and proactive attitude

What we offer

• Competitive compensation in line with responsibilities and experience, with flexible compensation options for diet, transportation and private health insurance.
• Travel packages at reduced prices.
• Unlimited coffee, team lunches, English/Spanish lessons, bi-annual company parties and afterworks.
• Referral bonus for bringing in new colleagues.