Backship Support Agent (French-speaking) – On-site
Concentrix · Barcelone
Descripcion del puesto
About the role
We are looking for a French-speaking Backship Support Agent to join our Barcelona team on-site. In this role you will manage the end-to-end returns process, ensuring smooth coordination between customers, carriers and our warehouse while delivering a high level of service.
Key responsibilities
- Coordinate customer return requests, generate shipping labels and arrange pickup.
- Inspect inbound returned items, track them through the warehouse and document their condition.
- Sort returns for refurbishment, repair or recycling and update inventory records.
- Communicate status updates to customers and resolve any discrepancies.
- Manage relationships with carriers and partners, troubleshoot shipment issues and audit performance.
Required profile
- Bilingual in French and advanced English.
- Previous experience in a similar returns or logistics support role.
- Strong interpersonal skills, including active listening, empathy and adaptability.
- Proven ability in advanced customer service, conflict resolution and root-cause analysis.
- Proactive attitude toward process improvement and SLA optimization.
Required skills
- Experience with CRM and parcel tracking tools.
- Technical proficiency with operating systems such as iOS, Android and Windows.
What we offer
- Comprehensive training on cutting-edge technologies and internal processes.
- Opportunities for career growth and personal development.
- Supportive, diverse and inclusive work environment.
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Publicado hace 19 horas
Expira en 1 mes
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Concentrix
Barcelone