Booking Agent – Customer Service & Reservations

About the role

We are seeking a Booking Agent to join AIRE Ancient Baths in Tenerife. In this role you will be the first point of contact for guests, providing personalized service and ensuring smooth reservation processes across all our facilities.

Key responsibilities

• Deliver personalized customer service via email, chat and telephone for both individual and group bookings.
• Manage reservation entries, modifications and cancellations in the booking system.
• Identify and resolve any issues guests may encounter before, during or after their stay.
• Maintain accurate data entry and follow company guidelines to minimise errors.
• Handle multiple tasks simultaneously while adhering to service standards.
• Work flexible hours, including nights, weekends and holidays as required.

Required profile

• Fluent in English; additional languages are a plus.
• Strong communication skills and a customer‑oriented mindset.
• Commercial awareness and the ability to follow established procedures.
• Excellent multitasking abilities and flexibility to work varied shifts.
• Reliable internet connection with sufficient speed.

Required skills

What we offer

• Permanent full‑time contract (40 hours per week).
• Night and transport bonuses.
• Approximately 40 vacation days per year.
• 30 % discount on all AIRE experiences.
• Employee discount for private health insurance.
• Inclusive, team‑spirit driven work environment.