Chief Transformation Officer (CTO) - Insurance & Investments

About the role

The Chief Transformation Officer leads enterprise-wide transformation initiatives across the insurance and investment businesses, improving performance, operational efficiency, agility and competitiveness. The role develops and executes the transformation strategy, modernizes business models, optimizes operating structures, drives digital adoption and leads strategic change programs, working closely with the CEO, Board and executive leadership.

Key responsibilities

• Develop and execute the enterprise transformation strategy, roadmap, objectives, milestones, governance and success criteria
• Modernize business models and operating structures, including underwriting, claims, policy administration, distribution, customer service, investment operations, portfolio reporting and wealth management
• Lead digital transformation with the CIO, CTO and CDO, driving automation, AI, advanced analytics, cloud and digital platforms, and InsurTech/Fintech programs
• Improve profitability, reduce costs and set performance KPIs; evaluate transformation business cases and monitor cost savings and revenue gains
• Run change management, communication, training and stakeholder engagement, and support leadership development
• Improve customer journeys and service delivery, working with the Chief Experience Officer and commercial leadership
• Ensure alignment with insurance, investment and financial services regulations, working with risk, compliance, legal and internal audit
• Oversee M&A, joint ventures and post-merger integration, and coordinate cross-functional projects across subsidiaries
• Work with the CEO, Board and business unit heads, lead transformation offices and program directors, and report progress to executive leadership

Required profile

• Bachelor's degree in Business Administration, Finance, Economics, Engineering, IT or a related field; MBA or Master's in Business Strategy, Organizational Development, Finance or Transformation Management preferred
• 12-15+ years in corporate strategy, business transformation, management consulting, operational excellence or enterprise change management
• At least 5 years in a senior executive or leadership role overseeing large-scale transformation
• Significant experience in insurance, banking, investment management, asset management, wealth management or financial services
• Proven track record of complex transformation programs with measurable financial and operational results

Required skills

• Operating model redesign, organizational restructuring, digital transformation and process optimization
• Strong financial acumen, strategic planning and business performance management
• Leadership, communication, stakeholder engagement and change management
• Preferred: Prosci, CBTP, PMP/PgMP, Lean Six Sigma Black Belt, Agile or Scrum certifications