Customer Service Agent (Danish Speaker)

About the role

MSX International, a global leader in automotive business services active in more than 80 countries, is hiring a Customer Service Agent in its Barcelona Contact Center. You will be the main point of contact for OEM vehicle owners, handling their cases professionally and ensuring a high-quality service experience. The role starts with an on-site adaptation period, then moves to a hybrid setup (50% remote).

Key responsibilities

• Manage driver inquiries across multiple channels.
• Handle complex and escalated cases, understanding them deeply.
• Monitor open cases continuously until they are resolved.
• Identify when a case needs escalation to higher-level or specialized teams.
• Maintain customer satisfaction in line with project KPIs.

Required profile

• Native or bilingual Danish speaker.
• Good English (B2-C1).
• At least 1 year of experience in customer service, contact center, customer relations or a similar role.
• Strong interpersonal, communication and problem-solving skills, with a persuasive and negotiation-focused attitude.
• Basic knowledge of the automotive industry, including sales and after-sales processes, is a plus.

Required skills

• Proficiency in MS Office 365 (basic PowerPoint and Excel).

What we offer

• Permanent full-time contract (40 hours per week).
• Salary of €24,000 gross per year.
• Up to 50% remote work after training.
• 23 vacation days plus 3 extra company days (26 total).
• Employee discount portal and flexible compensation plan (healthcare, transport, meal card, training).
• Training and development opportunities and a multicultural team.