Customer Success Associate - German Speaker

About the role

Gartner's Client Success team follows a Client for Life philosophy, ensuring every client receives value beyond their investment. As a Customer Success Associate in Barcelona, you will help clients understand their business priorities, break down challenges and choose the right decisions, while onboarding clients, proving the value of Gartner services and engaging product users across large client teams.

Key responsibilities

• Partner with clients from senior C-level to more junior roles in IT, HR, supply chain, marketing, finance, legal and sales to ensure successful use of their Gartner subscription.
• Introduce Gartner services and capabilities to prospective and new clients, manage accounts and connect clients with the Gartner expert community.
• Identify client priorities and align Gartner's resources to maximise the return on their memberships.
• Work with internal stakeholders to drive service delivery and business results, share best practices and design innovative solutions.
• Use insights and metrics to drive continuous client engagement, satisfaction, retention and growth.

Required profile

• Bachelor's degree preferred, along with 6+ months of relevant professional and/or internship experience.
• Proven track record of success driven by a passion for delighting clients.
• Ability to use German at business or native level (reading, writing and speaking).

Required skills

• Strong communication, collaboration, prioritisation, critical thinking and influencing skills.

What we offer

• Hybrid work environment with virtual work when productive.
• Competitive compensation and benefits, with rewards for top performers.