Customer Support Associate (Sunday to Thursday)

About the role

Amadeus' Hospitality division is looking for a Customer Support Associate in Barcelona to help hotels worldwide run smoothly. The role sits in a global team focused on continuous improvement and collaboration, and follows a Sunday to Thursday schedule within a hybrid model.

Key responsibilities

• Provide clear and courteous assistance to global customers by phone, chat and email.
• Help diagnose and resolve issues efficiently, following up to ensure a strong customer experience.
• Collaborate with other teams to handle complex inquiries and ensure seamless service delivery.
• Suggest improvements to existing support processes and tools.
• Contribute to team initiatives that improve communication, documentation and response quality.

Required profile

• Experience or interest in customer support or service-oriented environments.
• Strong communication and problem-solving skills, with a focus on collaboration.
• Organized and adaptable, able to manage global interactions in a fast-paced setting.
• Comfortable communicating in English; knowledge of another language is beneficial.
• Able to work a Sunday to Thursday schedule within the hybrid model.
• Travel, hospitality or related industry experience is appreciated but not required.

Required skills

• Familiarity with tools such as Salesforce or Microsoft Office, or motivation to learn them.

What we offer

• A global company with a diverse and inclusive community.
• Learning opportunities through on-the-job training, formal activities and daily interaction with colleagues.
• A caring environment supporting career and personal and family life.
• A hybrid working model.