Digital Customer Manager - Aeronautics

About the role

Airbus Defence and Space is looking for a Digital Customer Manager in Getafe (Madrid). The department frames and delivers digital tools and processes for the digital flow of aircraft configuration and maintenance data between systems, including those of the customer. The team spans several countries and nationalities, including engineers with backgrounds in airworthiness, MRO and digital solutions, and focuses on new solutions, new customers and transport programmes such as A400M and MRTT.

Key responsibilities

• Manage the digital flow of aircraft configuration and maintenance data between systems, ensuring the fidelity of the digital and physical aircraft and enabling secure data sharing.
• Support and develop customer and industry needs by understanding the information processes and IS/IT systems behind A400M, MRTT, Eurodrone and Eurofighter maintenance, and lead related projects in system evolution and service support.
• Work with ground support devices such as MDS, MOSS, Smartforce Products, PMT and IETPX, and help integrate them with new tools in the Smart Force portfolio.
• Contribute to new services based on evolving digital tools and customer needs, and engage projects with continued airworthiness (Part 145 and Part M) and information security requirements.
• Plan and monitor project schedules, costs, risks and stakeholder engagement, including customers, the Program Office and other engineering offices.
• Understand customer operations, pain points, regulatory compliance, security and commercial agreements, and help maximise Airbus' involvement in the customer's strategic choices.

Required profile

• Aeronautical or industrial (mechanical, electrical, energy) engineering degree or a related discipline.
• Ideally 4 years or more in aeronautical operations or maintenance, with a focus on digital applications and data flows.
• Professional English; French or Spanish appreciated.
• Nice to have: experience in an airline, aircraft manufacturer or MRO, and a master's degree in business strategy, AI-analytics, aerospace or a similar field.

Required skills

• Airworthiness and maintenance software knowledge.
• Information management and customer relations.
• High adaptability to new topics, new business and networking.

What we offer

• Permanent position with an attractive salary.
• Vacation days plus additional days off, and a hybrid working model where possible.
• Health insurance, employee stock options, retirement plan and study grants.
• On-site facilities such as a free canteen, kindergarten and medical office.
• Upskilling opportunities and development prospects in a multicultural environment.