Digital Experience Specialist

About the role

SailPoint is looking for a Digital Experience Specialist within its Customer Experience team. The role leads UX implementation, content publishing and project execution for customer-facing platforms, mainly the Support portal and Identity University. It combines user-centered design thinking, cross-functional project management and website management to deliver on-brand, high-performing digital experiences.

Key responsibilities

• Manage content publishing and UX projects for customer-facing properties, influencing front-end design decisions with a focus on accessibility, clarity and user value.
• Optimize digital customer journeys by identifying friction points and improving task success and satisfaction.
• Work with internal developers and external agencies to create and deploy web assets that meet brand standards, and own the planning, testing and execution of content and design updates.
• Ensure brand voice, visual standards and information architecture are consistent across managed properties.
• Build agile, scalable project processes from wireframes and stakeholder alignment through builds and QA, and act as the bridge between Customer Experience, Support, Customer Success and technical teams.
• Manage timelines, vendor relationships and update requests, and use web analytics, UX research and A/B testing to drive continuous improvement.

Required profile

• 3+ years of experience in UX production, content publishing, digital experience management, website management or digital project management, ideally in a B2B, SaaS or enterprise environment.
• Proven ability to manage complex UX projects and lead cross-functional projects.
• Understanding of UX/UI design principles, wireframing and human-centered planning.
• Experience collaborating with external vendors, digital agencies and front-end developers.
• Analytical, data-driven mindset and strong written and verbal communication skills.

Required skills

• Web analytics (e.g. Google Analytics)
• Modern web technologies and enterprise CMS platforms
• Nice to have: basic HTML/CSS/JavaScript, LMS and support portal experience, SEO and WCAG knowledge

What we offer

• Base salary range of 26,400 to 44,486 EUR.
• Possible participation in a performance-based cash bonus plan or role-specific commission plan, and potential equity participation.
• Benefits including health, retirement, EAP, leave support, paid time off and company-paid holidays.