General Manager - SLS Residences Infantas Madrid

About the role

SLS Residences Infantas Madrid is the brand's first standalone residence in Spain, offering 33 exclusive homes in the Justicia neighbourhood of Madrid with dining, wellness and resident-only services. As General Manager you will lead its opening and day-to-day success, shaping a highly personalised residential experience.

Key responsibilities

• Lead the homeowner journey end to end, from handover and welcome to daily living and community integration.
• Deliver residential service standards through clear procedures, elevated standards and training.
• Build trusted relationships with homeowners, support HOA governance and act as the main point of contact.
• Oversee all residential operations and coordinate with departments and external providers.
• Manage budgets, control costs and monitor performance with the Director of Finance.
• Recruit, mentor and develop a high-performing team.
• Ensure health, safety and security in line with local regulations and brand expectations.
• Cultivate local partnerships and bespoke lifestyle offerings for residents.

Required profile

• 7-10 years of progressive leadership in ultra-luxury standalone residences, high-end residential environments, serviced apartments or private members' clubs.
• Proven ability to build trusted relationships with high-net-worth homeowners and residents.
• Experience managing budgets, forecasting and optimising resources in a luxury setting.
• Strong command of property management systems, CRM platforms and Microsoft Office.
• Good knowledge of the local luxury market and HOA governance and compliance.
• Multilingual skills are a distinct advantage.

What we offer

• Global growth opportunities and the prestige of leading within Ennismore and Accor.
• Exclusive access and benefits across the portfolio of iconic brands.