German Customer Support Specialist in Barcelona

About the role

We are looking for a German‑speaking Customer Support Specialist to join our Barcelona team. You will assist German‑language clients across phone, email and chat, ensuring they receive fast, accurate solutions and a positive experience.

Key responsibilities

• Provide high‑quality support to German‑speaking customers via multiple channels.
• Identify, troubleshoot and resolve client issues promptly.
• Deliver up‑to‑date product and service information.
• Escalate complex cases to internal teams and follow through to resolution.
• Document interactions and feedback to help improve service processes.
• Maintain professionalism, empathy and a customer‑centric attitude at all times.

Required profile

• Fluent German with excellent verbal and written communication skills.
• Strong command of English for internal collaboration.
• Previous experience in customer support or a similar role is a plus.
• Ability to work efficiently in a fast‑paced environment.
• Empathy and patience when handling sensitive situations.

Required skills

What we offer

• Competitive salary with performance‑based bonuses.
• Opportunities for career growth within a global organization.
• Continuous professional development and training.
• Flexible working arrangements to support work‑life balance.
• Diverse and inclusive workplace culture.