Hotel Receptionist – Lanzarote Playa

About the role

Join Barceló Group as a Receptionist at the Barceló Lanzarote Playa hotel. You will be the first point of contact for guests, ensuring a smooth and welcoming experience from arrival to departure.

Key responsibilities

• Manage check‑in and welcome procedures for arriving guests.
• Handle check‑out and farewell processes.
• Provide in‑person and telephone customer service throughout the stay.
• Perform concierge duties and manage luggage storage.
• Review and verify reservations.
• Conduct night‑audit tasks.
• Carry out any additional tasks assigned by the Reception Manager.

Required profile

• Degree in Tourism, a Master’s in Marketing or a related field, with specific training in tourism quality.
• Minimum of 2 years experience in customer service and quality within the hotel sector.
• High level of English; additional languages are a plus.
• Knowledge of office software, hospitality operations, CRM systems and ISO standards is valued.

Required skills

• Office software
• CRM
• ISO standards

What we offer

• Flexible, collaborative work environment.
• Opportunities for geographical mobility across Barceló properties.
• Clear career development plans.
• Access to top‑tier training programmes tailored to your role.