IT/OT Support Specialist (Onsite, Zaragoza, English)

About the role

D-ploy is an IT and engineering solutions company operating across the EMEA region and the USA, serving industry-leading clients. It is looking for an onsite IT/OT support specialist in Zaragoza who speaks English, to provide local hands-on support for global IT teams and to handle incident, problem and change management.

Key responsibilities

• Onsite IT/OT support, including break/fix for thin clients, IPCs, handhelds and lab equipment
• Local hands-and-feet support for global IT teams
• Troubleshooting automation and production systems (PLC, SCADA, OT networks)
• Support for software upgrades, patching and backups in lab/OT environments
• Incident, problem and change management (ITIL-based)
• Compliance with CSV, GxP and data integrity procedures
• Disaster recovery and business continuity planning

Required profile

• Bachelor's degree in IT, Engineering or a related field
• 5+ years of IT/OT support experience in regulated environments
• Availability for onsite work and a 24/7 on-call rotation
• Fluent written and spoken English and Spanish
• Candidate must declare a criminal record no older than 3 months

Required skills

• Industrial IT systems, SCADA/PLC and lab software
• Networking (VLAN, firewall, routing)
• ITIL processes; ServiceNow/Remedy ticketing
• MSSQL database troubleshooting

What we offer

• A broad range of activities, tasks and projects
• Flexible working conditions
• Vouchers (birthday, wedding and newborn)
• Friendly and international working environment
• Further development and professional advancement
• Company-sponsored events