M365 Workplace Engineer - Real Time Communication and Meeting Rooms (Hybrid)

About the role

Swiss Re is looking for a Workplace Engineer in its Digital Workplace team in Madrid, working on Microsoft 365 Real Time Communication, Meeting Room Systems, Workplace AI assistants, agents and automation. The role co-leads the strategy, adoption and delivery of these capabilities, delivering a modern digital experience for over 14,000 employees while meeting security, compliance, regulatory and governance requirements. The position is hybrid, with at least three days per week in the office.

Key responsibilities

• Drive the platform evolution of Workplace and Microsoft 365 Real Time Communication and Meeting Room System capabilities, including security, governance and compliance controls.
• Implement Microsoft 365 capabilities, defining processes, user journeys and services that meet business requirements.
• Handle third-level support cases with vendors such as Microsoft and internal teams.
• Use data platforms such as MS Power Platform and Palantir Foundry to inform workplace decisions and visualisations.
• Keep controls and procedures up to date and share knowledge across teams.

Required profile

• Proven knowledge of the Microsoft 365 digital workplace platform, especially Real Time Communication and Collaboration (Teams external calling, AudioCodes SBCs and Gateways, SIP trunks, PSTN gateways, Operator Connect, voice recording for market-regulated users, switchboard solutions).
• Knowledge of meeting room technology (MTRs, Enterprise AV, cameras, microphones, touch consoles, Teams Rooms hardware, device provisioning and software from Lenovo, Yealink and QSC).
• Experience with Teams Rooms on Windows, Teams Rooms Pro Management, room resource accounts, device health and L3 troubleshooting.
• Experience with security, governance and compliance controls for M365 Workplace.
• Fluent English and excellent communication skills.
• Nice to have: global enterprise experience, preferably in insurance or financial services; familiarity with regulatory, governance and risk management frameworks; agile SCRUM experience.

Required skills

• Automation and scripting with PowerShell, Power Automate and AI Agents; modern DevOps and CI/CD is a plus.
• Solid working knowledge of Azure, networking, identity and access management, Entra ID and related areas.

What we offer

• Base salary range of EUR 60,000 to EUR 100,000 for a full-time role in Spain, adjusted to the candidate's profile.
• A performance-based variable compensation component.
• Global and location-specific benefits.