Observability Customer Success Technical Lead

About the role

Splunk, a Cisco company, is building a full-stack observability platform for hybrid, multi-cloud environments. Its Observability Customer Success organization provides elite technical leadership to high-value clients, bridging business objectives with the power of the Splunk Observability portfolio. As Observability Customer Success Technical Lead, you will define and execute the technical strategy for your customer portfolio, ensuring deep operational integration of observability solutions across private, public and hybrid cloud environments.

Key responsibilities

• Drive value realization and ROI by expanding observability coverage for business-critical applications.
• Lead architectural health reviews and partner with Product Management to resolve high-stakes technical blockers and influence the product roadmap.
• Influence how customers manage their application ecosystems at scale, optimizing digital experiences through anomaly detection and root-cause analysis.

Required profile

• Experience in a consultative or technical leadership role (pre-sales or post-sales).
• Preferred: proven ability to lead cross-functional conversations and drive consensus among technical and non-technical stakeholders.
• Preferred: ability to translate complex technical concepts into business outcomes for IT leadership and DevOps practitioners.
• Preferred: passion for continuous learning in observability and security, and relevant professional certifications in Splunk or cloud platforms.

Required skills

• Experience with APM and IM (application performance monitoring, infrastructure monitoring) and modern architectures such as microservices, Kubernetes and containerization.
• Cloud-native monitoring strategies in AWS, Azure or GCP.
• Proficiency in Unix/Linux/Windows, shell/Python scripting and web application architecture.
• Knowledge of storage area networks (SAN) and SQL-based databases.