Onsite POS Installer

About the role

Shift4 is hiring an Onsite Services Installer to install, configure, integrate and support Point-of-Sale (POS) systems, payment gateway solutions and related peripherals at merchant locations. The role combines onsite and remote work, coordination with merchants and integration partners, training of installed solutions and national and international travel.

Key responsibilities

• Install, configure, test and deliver training for SHIFT4 Dine POS systems and Shift4 payment gateway solutions integrated with third-party POS/PMS platforms.
• Perform site surveys, network troubleshooting, hardware and software diagnostics, and validate credit card processing with minimal remote support.
• Coordinate directly with merchants and integration partners for successful installations.
• Provide post-installation documentation, photos and feedback, including beta testing of new hardware and software.
• Deliver onsite and remote support via phone, email and work orders.
• Manage equipment inventory, requisitions, expense tracking and monthly expense reporting.
• Take part in ongoing product training and stay informed about the merchant processing industry.
• Travel nationally and internationally, including overnight assignments, and work flexible schedules including on-call support, early mornings, evenings and weekends.

Required profile

• High school diploma or equivalent.
• Fluency in English and Spanish.
• Ability to travel on short notice and own a vehicle with a good driving record.
• Able to lift and carry up to 50 lbs (23 kg).
• Customer-focused, proactive, adaptable and able to work independently and in a team.

Required skills

• Experience installing, configuring and troubleshooting network, computer, POS or payment technology.
• Knowledge of hardware, software, network diagnostics and payment processing environments.
• Proficiency with Microsoft Office Suite and Google Docs.
• Nice to have: ePOS experience, food and beverage industry knowledge, CompTIA A+, Network+ or MCP certification, and 2+ years of customer service or technical support experience.

What we offer

• Comprehensive product training and opportunities for professional development and long-term career growth.
• A multicultural, collaborative environment with colleagues across Europe, the USA and APAC.
• Employee benefits such as training courses, a referral programme, team-building activities and company events.