Product Operations - New Products

About the role

Fever, a global tech platform for culture and live entertainment, is looking for someone to join its Product Operations Team in Madrid. The person will help launch and scale products and business lines, working closely with Product, Technology, Operations, Project Management and Finance.

Key responsibilities

• Digital products' operational setup: support the operational setup and go-to-market of new products and tools, shaping their operating model end-to-end.
• Backend and tools management: create, configure, monitor and maintain products and experiences across internal and external backends (Fever's back office, ticketing and distribution platforms, Salesforce, CRM and other systems).
• Process definition: define core operational processes from scratch, test and iterate them before scaling.
• Quality and operational monitoring: periodically review setups and configurations, detect incidents early and make sure products keep running as expected.
• Cross-team coordination: act as the link between Product, Technology, Operations, Project Management and Finance so information flows and decisions are aligned.
• Team alignment and reporting: take part in weekly meetings with relevant teams to align priorities, report operational issues and share learnings.

Required profile

• 2+ years of experience in product operations, business operations or similar roles.
• Excellent communication and interpersonal skills, able to work with many internal and external stakeholders.
• Fast learner with strong retention, proactive, able to take ownership and lead tasks autonomously in a fast-paced environment.
• Comfortable working under pressure and handling high-demand peaks.
• High level of English and Spanish (required).

Required skills

• Strong command of Microsoft Office and ability to learn new tools quickly.
• Knowledge of Salesforce.

What we offer

• Base salary plus the potential for a significant bonus for top performance.
• Location in central Madrid, home-office friendly.
• 40% discount on Fever events and experiences, health insurance and Gympass membership.
• English lessons and flexible remuneration with a 100% tax exemption through Cobee, with the option to receive part of the salary in advance via Payflow.
• Responsibility from day one and professional and personal growth.