Sales Engineer - WhatsApp AI Agents

About the role

Hubtype builds Visual AI Agents for WhatsApp, combining LLM agents with interactive interfaces and deep system integration. It works with airlines, retail, insurance, telco and mobility brands across Europe and Latin America. The Sales Engineer is the bridge between business and technology: you sit with the client's business owner and IT team, with Account Executives and Customer Success, and turn a vague request into a solution design, integration plan, effort estimate and business case before the contract is signed. The role covers mid-market and enterprise deals in sectors such as airlines, insurance, retail, telco and banking.

Key responsibilities

• Run discovery with business and IT stakeholders (use cases, conversation volumes, systems of record, authentication, compliance) and deliver a solution design and statement of work.
• Support sales across the full cycle: demos, proofs of concept with success criteria, technical answers in RFPs and security questionnaires, and a structured handoff to Customer Success.
• Scope upsells and change requests in existing accounts together with Customer Success.
• Challenge deals that cannot be delivered as sold before they close.

Required profile

• 3+ years in a client-facing technical role (sales engineer, solutions consultant, solution architect or technical consultant) at a SaaS company or integrator; mid-senior level.
• Experience scoping and estimating software projects for mid-market and enterprise clients.
• Native Spanish and fluent English, both mandatory; Catalan highly valued.
• Knowledge of or exposure to CX, messaging platforms, conversational AI, CCaaS or CPaaS is important; experience with Twilio, Infobip, Zendesk, Genesys, Salesforce Service Cloud or similar is a strong plus.

Required skills

• Integration fluency: REST APIs, webhooks, OAuth, JSON.
• Ability to prototype: JavaScript or TypeScript (React-based Botonic) or Python.
• Active use of AI tools in the workflow, and knowledge of LLMs in production (prompting, retrieval, tool calling, guardrails, evaluation).
• Commercial judgment: understanding of SaaS pricing and cost models.
• Clear writing of solution designs and statements of work.
• Nice to have: hands-on WhatsApp Business Platform experience, contact center platforms, sector experience in airlines, insurance, retail or telco, and knowledge of MEDDPICC.