Sales Operations Manager (m/f) – Salesforce CRM, Revenue Operations & Commercial Excellence

About the role

RIB, a global software company for engineering, infrastructure and construction, is hiring a Sales Operations Manager in Madrid. The role improves CRM adoption, reporting quality, forecasting and sales processes so that commercial teams across the ESAM region (Spain, Denmark, UKI and South America) can work smarter and deliver better value. It sits in the Global Sales Excellence & Operations team of around 20 people and reports to the VP Sales Excellence & Operations.

Key responsibilities

• Salesforce CRM and sales technology: act as the regional Salesforce expert, drive user adoption through data quality and consistent processes, and collaborate on enhancements with tools such as LeanData, Highspot and Agentforce
• Sales operations and commercial excellence: support global sales processes, monitor pipeline health and conversion performance, and identify automation opportunities to reduce manual work
• Forecasting, analytics and performance management: run pipeline reviews, build dashboards on revenue, ACV, win rates and commercial KPIs, and turn data into actionable recommendations
• Incentives and strategy: support compensation, commission validation and quota management, track regional priorities, and prepare insights and presentations for leadership

Required profile

• Bachelor's degree in Business, IT, Engineering, Economics or a related field, or equivalent professional experience
• 5+ years in Sales Operations, Revenue Operations, Commercial Excellence, CRM Management, Sales Enablement or a similar function
• Strong understanding of commercial processes, sales metrics and revenue operations best practices
• Proven ability to build trusted relationships and influence stakeholders internationally and across functions
• Professional English at minimum C1 level

Required skills

• Strong expertise in Salesforce CRM and modern sales technology ecosystems
• Experience with forecasting, pipeline management, sales analytics and reporting
• Advanced analytical skills with Power BI, Tableau, Excel or comparable BI tools

What we offer

• Permanent full-time position, hybrid (2-3 days per week in the office)
• Structured onboarding, networking, and team- and role-based training
• National and international career opportunities within the RIB Group and Schneider Electric
• Company share ownership program, life cover and health insurance
• Flexible working hours, workations and the option to work remotely
• Digital infrastructure, bike-sharing and, depending on the role, a company electric car
• Employee events and regular free refreshments