ServiceNow Developer

About the role

Unit4, a cloud ERP company, uses ServiceNow as a strategic enterprise platform for its internal operations, employee and customer services, workflow automation and digital transformation. As a ServiceNow Developer you will design, develop, integrate, test and support secure, scalable and maintainable solutions on the ServiceNow platform. This is a hands-on senior technical role working closely with the ServiceNow Practice Lead, business analysts, architects, business owners and other development teams.

Key responsibilities

• Design, develop, configure, test and support ServiceNow applications and workflows
• Build and enhance solutions across ITSM, CSM, HRSD, SPM, CMDB, App Engine, Now Assist and Virtual Agent
• Translate business requirements into scalable, maintainable and secure technical solutions
• Develop integrations with enterprise systems using REST, SOAP, Integration Hub, webhooks, import sets and transform maps
• Automate workflows with Flow Designer, Business Rules, Script Includes, Client Scripts and Service Catalog
• Support the adoption of Now Assist and AI-enabled workflows with proper controls, testing and monitoring
• Promote standard functionality and reusable solutions while minimising customisation and technical debt
• Perform code reviews, automated testing, release validation and troubleshooting of complex issues
• Support platform upgrades, production deployments, technical documentation and operational handover
• Mentor other developers and contribute to engineering standards and platform improvement

Required profile

• Strong hands-on experience developing and supporting ServiceNow solutions
• Experience with ITSM and at least one other ServiceNow product (CSM, HRSD, SPM or App Engine)
• Experience with Now Assist, Virtual Agent or other ServiceNow AI and automation capabilities
• Proven experience building integrations with REST, SOAP, webhooks or equivalent
• Understanding of ServiceNow architecture, data models, scoped applications, ACLs, security and development best practices
• Experience with code reviews, testing, release management, platform upgrades and production support
• Ability to turn business needs into practical technical solutions and explain technical concepts clearly
• Agile or Scrum delivery experience and professional English proficiency

Required skills

• Advanced knowledge of JavaScript, APIs, Flow Designer, Integration Hub, ServiceNow Studio or App Engine Studio
• REST, SOAP, webhooks and integration patterns

What we offer

• A culture built on trust and accountability, with flexible leave and paid time off
• Remote working opportunities and global wellbeing days
• Growth opportunities and mentorship from talented colleagues
• A safe, inclusive working environment with Employee Resource Groups