ServiceNow QA Specialist

About the role

SD Worx, a European payroll and HR services provider, is looking for a ServiceNow QA Specialist in Málaga. You will ensure the functionality, performance and quality of ServiceNow implementations and enhancements, working closely with developers, functional analysts and product owners.

Key responsibilities

• Understand business and functional requirements for ServiceNow.
• Create test strategies, plans and cases for modules such as Incident Management, Change Management and Asset Management.
• Define test scenarios for workflows, integrations and customizations.
• Perform functional, integration, regression and performance testing, generate reports and maintain test documentation.
• Validate modules, custom scripts and APIs, and test upgrades and patches.
• Identify, document and track defects and work with developers until they are resolved.
• Assess release readiness and create complex reports and dashboards.
• Follow up on assigned projects so that targets are met.

Required profile

• Degree in IT or an IT-related field, or equivalent by experience.
• 3-5 years of QA/testing experience, especially on ServiceNow projects.
• Experience in Agile squads; working in an international environment is a plus.
• Excellent English, verbal and written.

Required skills

• Strong background in the ServiceNow platform.
• ITIL framework and experience with ITSM processes and workflows.
• Analytical, communication and problem-solving skills, attention to detail and a proactive attitude.

What we offer

• Competitive salary based on experience and achievements, plus a flexible benefits package.
• Flexible working hours and remote work options.
• Individual development plans and professional training.
• Career growth opportunities.