Support Agent - Northern Europe (Hybrid, Madrid)

About the role

Fever, a tech platform for culture and live entertainment, is hiring a Support Agent / Administrative & Operations Assistant for its SSI Northern Europe team. The role is based in Madrid, hybrid, on an 8-hour shift with a 1-hour break, five days a week. You will support internal teams so that artist management, travel logistics and administrative processes run smoothly.

Key responsibilities

• Coordinate with Project Managers on show calendars, stakeholders and operational needs for each event, and keep task visibility, timelines and deliverables clear
• Keep internal tools (Jira, Slack, Airtable) updated and organized
• Plan and track travel, accommodation and artist expenses against budget, and prepare itineraries and agendas for artists
• Act as operational point of contact for changes, cancellations and last-minute adjustments
• Manage artist onboarding and documentation, including contracts and hire orders, with Legal and Project Managers
• Help create and validate experiences in internal tools, and support invoice management, classification and cost allocation with Finance and Project Managers
• Keep back-office information accurate and consistent, and support venue research and initial outreach

Required profile

• Lives in Madrid and is legally eligible to work there
• Fluent English; Dutch, Danish, Swedish or Norwegian is a plus
• Experience in structured operations, support or admin roles
• Attention to detail, process orientation and follow-through
• Bonus: familiarity with events, production or the music industry

Required skills

• Jira, Airtable, Slack and Google Workspace (or quick to learn)
• Ability to juggle tasks and priorities in a fast-paced environment

What we offer

• 40% discount on Fever events and experiences
• Home-office friendly setup
• Health insurance and Gympass membership
• Flexible remuneration with a 100% tax exemption through Cobee and early salary payment via Payflow