Technical Service Manager

About the role

Kyndryl is looking for a Technical Service Manager in Barcelona who takes end-to-end responsibility for the service and acts as the main point of contact with the client. The role carries full responsibility for service management, including coordinating the team, service levels and operational priorities.

Key responsibilities

• Take 100% responsibility for the service and act as the main point of contact with the client.
• Manage the team's backlog.
• Monitor and manage SLAs and KPIs.
• Manage team capacity and workload.
• Act as the key point of reference for the SAS vertical.

Required profile

• Strong experience in service management.
• Comfortable managing stakeholders and coordinating operational priorities.
• Experience with SAS-related environments.

Required skills

• Service management and delivery
• SLA and KPI management
• Backlog and capacity management
• Stakeholder management

The company describes its culture as inclusive and hybrid-friendly, with career development support, learning opportunities and wellbeing programmes. Candidates are encouraged to apply even if they do not meet every requirement.