Agent Development Strategist (Spanish Speaking)

About the role

As an Agent Development Strategist you own how Sierra's AI agents come to life for customers, guiding them from the first pilot to a production‑scale agent handling thousands of conversations daily. You work at the intersection of product, engineering, and customer‑facing teams, translating business goals into high‑performing AI solutions.

Key responsibilities

• Own the full Agent Development Life Cycle – from initial scope, conversation design, tooling, and evaluation to launch and continuous iteration.
• Serve as a trusted strategic advisor to enterprise leaders, shaping AI strategy that aligns with their business success metrics.
• Partner daily with customer teams: run working sessions, troubleshoot issues, and keep projects on track for launch.
• Influence product direction by surfacing unmet customer needs and feeding them back to research and platform teams.

Required profile

• Customer obsession with a genuine passion for front‑line engagement and relationship building.
• Clear, persuasive communication across technical and non‑technical audiences.
• Strong analytical and critical‑thinking skills to solve ambiguous, high‑stakes problems.
• Technical aptitude for reading API documentation, understanding data models and system architecture.
• Proven ownership and delivery of multiple complex, high‑visibility projects.

Required skills

• AI/LLM agent development
• Evaluation frameworks for AI performance
• RAG (retrieval‑augmented generation)
• Prompt engineering
• API integration

What we offer

• Unlimited paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability coverage
• Retirement plan (where applicable)
• Parental leave and fertility/family‑building benefits
• Free alphorn lessons and on‑site snacks