Bell Attendant (F/M/X)

About the role

Fairmont La Hacienda, a 5-star luxury resort on the San Roque coast near Sotogrande, is looking for a Bell Attendant. As the first and last impression guests receive, you will provide personalised service from arrival to departure, helping guests with their luggage, giving information about the hotel and local services, and making sure every part of their stay is impeccable.

Key responsibilities

• Welcome and greet guests warmly and professionally, using their names whenever possible.
• Assist guests with their luggage, escort them to their rooms on foot or by golf cart, and explain hotel facilities and promote restaurants, spa and other services.
• Study arrivals, departures, VIPs and other reports needed for daily tasks.
• Deliver messages, packages and other items requested by guests.
• Transport luggage from rooms to the lobby at departure and handle parking and vehicle retrieval, recording movements and safeguarding keys.
• Check cars in the parking lot daily with security to prevent unauthorised vehicles.
• Stay at the door desk during shifts and give accurate information about the hotel, its services and local events.
• Help with special requests, respect guest privacy, and work with reception, concierge and guest services teams.
• Keep the reception, car and pedestrian areas, and the luggage storage area clean and organised.
• Maintain the daily use, cleaning and handling of buggies, and monitor office supplies and equipment.
• Complete task checklists within deadlines and comply with hotel policies.

Required profile

• High school diploma or equivalent.
• Category B driver's licence.
• Preferably 1-2 years in a customer-facing position, ideally in a luxury or lifestyle hotel.
• Excellent verbal and written communication skills in English.