Booking Agent – Temporary Medical Leave Cover (40h/week)

About the role

AIRE is seeking a Booking Agent to temporarily cover a medical leave. Based in Tenerife, you will provide high‑quality customer service and manage reservation requests for all AIRE facilities.

Key responsibilities

• Deliver personalized support via email, chat, and telephone to national and international guests.
• Handle individual and group reservation bookings accurately.
• Identify and resolve any issues clients encounter during the booking process.
• Maintain detailed records of reservations and customer interactions.
• Collaborate with other team members to ensure smooth operations across all locations.

Required profile

• Fluent in English; additional languages are a plus.
• Strong communication skills and a customer‑oriented mindset.
• Ability to follow guidelines and minimise errors.
• Comfortable multitasking in a fast‑paced environment.
• Flexibility to work nights, weekends, and holidays when needed.

Required skills

• Excellent verbal and written communication.
• Proficiency with standard computer applications for data entry.
• Phone etiquette and customer‑service handling.
• Reliable internet connection meeting speed requirements.

What we offer

• Fixed‑term contract covering medical leave (40 hours per week).
• Night and transport bonuses.
• Average of 40 holiday days, including public‑holiday adjustments.
• 30 % discount on all AIRE experiences and employee health‑insurance discount.
• Inclusive, team‑spirit driven work environment.