Call Center Agent - Four Seasons Mallorca (Season 2027)

About the role

Four Seasons Resort Mallorca at Formentor, reopened in August 2024 after an extensive restoration, is looking for a Call Center Agent for the 2027 season. As the first point of contact for many guests, the agent handles inquiries, reservations and guest requests with accuracy and courtesy, supporting a seamless guest experience.

Key responsibilities

• Handle guest information requests and inquiries by phone, email and other channels, with accurate and courteous service.
• Give guests complete information on hotel facilities, rates and available services.
• Keep accurate records of communications and update the reservation system as needed.
• Work with other departments so that guest needs and preferences are met.
• Support the reservations team with additional requests and tasks.

Required profile

• Advanced English, spoken and written, for communication with international guests.
• Spanish and English at a high level.
• 2 years of work experience.
• Degree in a professional or technician field.

Required skills

• Strong customer orientation and problem-solving ability.
• Excellent verbal and written communication and attention to detail.
• Multitasking and organizational skills.
• Ability to adapt to high-pressure situations.

What we offer

• Competitive salary, wages and a comprehensive benefits package.
• Training and development opportunities.
• Free accommodation at other Four Seasons hotels and resorts.
• Free dry cleaning for uniforms, free meals and discounts at hotel restaurants and local services.
• Possibility of accommodation and transport to work at a reduced cost.
• 24/7 confidential mental health support.
• Seasonal full-time contract, 40 hours per week, with consecutive and rotating shifts including early mornings, days, evenings and weekends.