Customer Service Agent – Korean Night Shift (20:00–04:00)

About the role

Fever, a global platform for culture and live entertainment, is hiring a Customer Service Agent for its night shift (20:00 pm to 4:00 am, five days a week with a 1-hour break). The position is fully remote and open to candidates living in Spain.

Key responsibilities

• Handle customer service by phone, e-mail and social media, resolving incidents that arise each day
• Manage and handle incoming calls and chats efficiently and with high quality
• Provide accurate, complete information using the right methods and tools
• Resolve customer complaints with appropriate solutions and alternatives within time limits, follow up until resolved, and keep records of interactions, process accounts and file documents
• Follow communication procedures, guidelines and policies, and go the extra mile to engage customers
• While incident resolution varies, carry out parallel work for the Department of Operations

Required profile

• High Korean level (spoken and written) and fluency in Spanish or English
• Previous experience in user support or customer service is highly valued
• Ability to plan, organize, prioritize and execute multiple tasks at once
• Good communication and interpersonal skills, solution-oriented and reliable
• Detailed, well-organized, flexible and able to adapt quickly
• Candidates must reside in Spain

Required skills

• Zendesk experience preferred
• Excellent time management

What we offer

• Base salary plus the possibility of a significant bonus for top performance
• 40% discount on Fever events and experiences
• Home-office friendly, with possible travel across markets
• Health insurance, flexible remuneration with 100% tax exemption through Cobee, Gympass membership and free food, drink and fruit at the office
• English and Spanish lessons
• Possibility of receiving part of the salary in advance via Payflow