Cluster Group Meeting & Events Manager

About the role

The Cluster Group Meeting & Events (M&E) Manager leads the strategic initiatives of the Cluster M&E Department, supporting business expansion and growth while fostering a proactive, analytical and entrepreneurial culture. The role drives conversion of inbound and outbound enquiries, manages the enquiry process through to contract, and works with the Proactive Sales Teams to turn demand into revenue for the cluster hotels.

Key responsibilities

• Ensure the smooth running of the Cluster M&E department, delivering client and guest experience to the highest standards.
• Drive conversion of inbound UK and outbound enquiries across all platforms and build a sales-driven team culture.
• Implement new processes so enquiries are answered in line with RHG and test-call standards.
• Review team productivity and cluster performance against RHG M&E KPIs.
• Maximise client and guest satisfaction and resolve problems proactively.
• Develop and maintain meeting and events metrics, reports and tracking tools aligned with targets.
• Manage the team's life cycle, fostering growth, development and performance.
• Assist the Revenue Centre in preparing budgets and forecasts, and help realise sales targets.
• Analyse hotel performance and market conditions to adapt M&E pricing strategy with the Revenue Centre.
• Run cluster office health checks, identify training needs and act on them.
• Maintain strong relationships with internal and external stakeholders and ensure clear communication between hotels, general managers, the Revenue Centre and sales teams.
• Attend properties regularly, including FAM trips and client/site visits, and build relationships with key staff.
• Deliver programmes that advance sales and profitability, including environmental considerations, and ensure compliance with legislation and audit requirements.

Required profile

• Proven managerial experience in meeting and events, overseeing a high volume of employees, ideally in a multi-property setting.
• High-level commercial awareness and in-depth knowledge of the M&E market and conditions.
• Experience of budgeting and forecasting across multiple sites.
• Strong relationship-building with existing clients and accounts.
• Excellent leadership, problem-solving, analytical and strategic skills, and strong communication and listening skills.
• Ability to work collaboratively in a global environment and to handle multiple challenging priorities.

Required skills

• Microsoft Office software.
• Working knowledge of IT systems and industry platforms used across various platforms.

What we offer

• Up to 53% off stays as a Team Member at Radisson hotels worldwide.
• Guaranteed minimum 30% off for friends and family.
• Discounts on breakfast, food and beverage, spa and more.
• Global and local perks and rewards tailored to each country.