Commerce Engineer – EMEA/APAC

About the role

The Commerce Engineer will join VTEX's Commerce Engineer team in Barcelona, supporting the Sales organization across the EMEA and APAC regions. You will act as a trusted advisor for large enterprise clients, helping them adopt VTEX solutions to achieve their business goals.

Key responsibilities

• Build and maintain strategic relationships with Tier‑1 enterprise customers, ensuring high‑level communication.
• Deeply understand client needs and propose tailored projects that drive measurable outcomes.
• Monitor product usage, identify improvement areas, and create value‑adding recommendations.
• Identify upsell and cross‑sell opportunities, contributing directly to revenue growth and GMV expansion.
• Develop performance‑driven strategies to help clients sell more efficiently.
• Anticipate churn risks and implement personalized action plans to retain accounts.
• Drive Annual Contract Value growth from lead qualification to long‑term agreement closure.
• Stay current on VTEX product roadmap and complete relevant certifications.

Required profile

• Proven experience in Customer Success, Account Management, or similar roles with enterprise clients.
• Track record of consultative account management, revenue expansion, and churn reduction.
• Excellent verbal and written communication, comfortable engaging C‑level stakeholders.
• Strong analytical abilities to interpret metrics such as NPS, churn rate, GMV, and ACV.
• Bachelor’s degree in Business Administration, Marketing, Engineering, Communication, or related field.
• Availability for in‑person client meetings and fluent English; additional languages (Spanish, Italian, French, German) are a plus.

Required skills

• Experience with CRM and Customer Success platforms such as Salesforce, HubSpot, Gainsight.

What we offer

• Hybrid work model: onsite Monday‑Thursday, remote Friday.
• Opportunity to work with a global commerce platform and a fast‑growing sales team.
• Professional development through product certifications and continuous learning.
• Collaborative environment in a modern Barcelona office.