Customer Care Specialist – Finance & Accounting (German Speaker)

About the role

Join Perk as a key member of our Customer Care team, where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk, you’ll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence.

Key responsibilities

• Respond to customer queries via email and phone in a timely and knowledgeable manner.
• Troubleshoot and resolve issues while providing accurate information and following up as needed.
• Document interactions and escalate complex cases to the appropriate teams.
• Own incoming requests, creating tickets for internal organization and tracking incidents or bugs to resolution.
• Handle customer inquiries for German‑speaking clients and serve as the internal point of contact for operational use of the software.

Required profile

• Background in finance and/or accounting is a strong plus.
• Operational experience handling a high volume of external customer inquiries and internal clarifications.
• Ability to manage a variety of tasks at a high frequency.
• Structured and detail‑oriented approach to work.
• Fluency in English and German; additional languages are a plus.

What we offer

• Competitive compensation and equity ownership in Perk.
• Generous vacation days plus public holidays.
• Choice of private healthcare or gym allowance.
• Life insurance coverage.
• Access to Spring Health wellbeing program with therapy and coaching sessions.
• Flexible compensation plan and up to 20 “Work from Anywhere” days per year.
• 17 weeks paid parental leave during the first year.
• Four‑week fully paid sabbatical after five years of service.
• Relocation support to our Barcelona hub.