Customer Service Coordinator - Iberia Team

About the role

GE Healthcare is looking for a Customer Service Coordinator to join its Iberia team and support the Pharmaceutical Diagnostics (PDx) business, covering Contrast Media, Radiopharmaceuticals, PET products and Contrast Media Injectors. The role acts as a key partner for customers, distributors, suppliers and internal stakeholders, supporting operations from order management to revenue collection and contributing to customer satisfaction and business growth.

Key responsibilities

• Act as the main point of contact for customers, distributors, suppliers and internal stakeholders.
• Support the full order lifecycle, from order entry through delivery, invoicing and revenue collection.
• Coordinate with manufacturing sites, logistics providers, commercial teams and service organizations.
• Manage purchase orders, contracts, service records and customer data accurately.
• Support the installed base of contrast media injectors and related products.
• Handle returns, complaints, invoice queries, credit notes and other customer-facing issues.
• Create reports and dashboards that support decision-making.
• Drive continuous improvement and build strong relationships across functions and countries.

Required profile

• Previous experience in customer service, order management or a similar customer-facing operational role.
• Experience in healthcare, pharmaceutical, medical device or life sciences is highly valued.
• Strong customer orientation, excellent organization and attention to detail.
• Ability to work in a fast-paced, changing environment with strong analytical thinking.
• Written and spoken English and Spanish are essential.
• Nice to have: knowledge of diagnostic imaging, contrast media, radiopharmaceuticals, PET products or injector systems.

Required skills

• Microsoft Office tools and business systems.
• Nice to have: ERP and CRM platforms such as SAP and Salesforce, EDICOM and healthcare industry processes.