Customer Service Manager

About the role

Red Bull is looking for a Customer Service Manager in Madrid. The role manages finished goods flows from service partners to end customers nationwide, acting as the single point of contact for all Order-to-Cash (O2C) activities while ensuring visibility, traceability and efficient capacity planning. It drives a customer-centric approach, supports forecasting and ordering, ensures product quality and compliance with food safety and consumer protection regulations, and leads the Customer Service team.

Key responsibilities

• Engage proactively with key customers together with the Sales organization on forecasting, ordering and customer profitability
• Identify and implement service improvements and handle customer requests such as labelling, MOQ, penalties, shelf-life and contract costs, aiming for maximum customer fulfillment and never out of stock
• Lead the Customer Service team, set clear goals, build engagement and accountability and drive continuous improvement
• Own the O2C flow, from orders and credit notes to penalties and final invoicing
• Deliver month-end processing, support documentation and reporting for internal and external audits, and maintain system and database integrity
• Standardize and automate workflows in SAP or other IT tools

Required profile

• Minimum 5 years of experience as a Customer Service Manager or Operations Supply Chain in a multinational environment
• Bachelor's degree or equivalent
• Strong understanding of the B2C environment and experience managing multiple customers
• Ability to cope in a fast-paced environment within a global framework
• Good knowledge of drafting contracts
• Experience leading and managing teams, change management and analytical problem solving

Required skills

• Fluent Spanish and English, written and spoken
• SAP or similar IT tools for workflow automation

Travel of 10% is mentioned. The posting states that no rights can be expected from applying.