Customer Service Specialist

About the role

Medtronic is building its new in-house Service & Repair Customer Care organization and is looking for Customer Care Specialists in Madrid, Spain. The role suits experienced professionals who enjoy solving complex customer challenges, driving operational excellence and staying close to day-to-day customer care operations. It follows a hybrid arrangement with minimal travel mainly for business meetings, training or organizational initiatives.

Key responsibilities

• Act as a subject matter expert for complex customer inquiries, operational processes and escalated issues
• Manage customer transactions, quotations, orders and follow-up while ensuring accuracy and quality
• Partner with internal stakeholders to resolve complex customer and operational matters
• Identify opportunities to improve processes, simplify workflows and implement sustainable solutions
• Take part in projects, system implementations, business initiatives and User Acceptance Testing (UAT)
• Analyze operational data and performance trends to find improvement opportunities
• Support knowledge sharing, onboarding and training across the Customer Care team

Required profile

• High school diploma with 4+ years, or Associate's degree with 2+ years, or Bachelor's degree with 1+ year of experience in customer service, customer operations, service support or a related field
• Professional proficiency in English and Spanish, written and spoken
• Experience handling complex customer situations, escalations or cross-functional processes
• Experience analyzing operational data and applying insights to support improvements

Required skills

• Microsoft Office: Outlook, Excel and Word
• Preferred: ERP or CRM systems such as SAP or Salesforce
• Preferred: experience in healthcare, medical technology, life sciences, manufacturing or other regulated industries, and in projects, business transformation or continuous improvement initiatives

What we offer

• Salary range in Spain of 37,600 to 56,400 EUR, depending on experience, skills and qualifications
• Eligibility for the Medtronic Incentive Plan (MIP)
• A wide range of benefits and resources