Data Centre Service Delivery Technician

About the role

Iron Mountain is looking for a Service Delivery Technician for its Data Center Operations team in San Fernando de Henares, Madrid, Spain. As part of the critical facility team, you will keep customers' physical infrastructure running smoothly while maintaining peak environmental and operational standards, directly impacting uptime and managing site inventory.

Key responsibilities

• Provide smart-hands physical support: execute server racking, network cabling, hardware installations and on-site troubleshooting for customer requests.
• Manage daily operational ticket queues: monitor, resolve and route service tickets in ServiceNow, maintain accurate inventory and track shipping and receiving tasks.
• Maintain facility environmental and power standards: monitor critical power and cooling reports, validate operational readings for billing accuracy and collaborate on incident response.
• Escort and support facility visitors, acting as a key point of contact for customer access, vendor escorts and physical security compliance on the data center floor.

Required profile

• 2-4 years of experience in a customer service or data center environment preferred; on-the-job training will be provided.
• Ability to obtain the required government or agency background security clearance.
• Intermediate English and Spanish language skills preferred.

Required skills

• Strong multi-tasking and prioritization across multiple ticketing systems.
• High attention to detail, with a process-driven approach to safety codes, compliance audits and strict protocols.
• Clear communication and a strong customer service orientation.

What we offer

• Competitive compensation and benefits aligned with experience.
• Full-time shift position with varied hours including nights, weekends and public holidays, with overtime opportunities.
• Comprehensive health insurance plans.
• Opportunities for continuous learning and professional growth.