Fraud Activity Agent (French-speaking) – On-site

About the role

Join Concentrix as a Fraud Activity Agent in Barcelona, supporting French‑speaking customers on‑site. You will work within a global technology and services leader, helping brands protect their customers from fraudulent activity while delivering exceptional service.

Key responsibilities

• Initiate investigations on suspicious fraud cases using internal tools and predefined macros.
• Collect, verify, and document all required customer information to confirm or refute fraud allegations.
• Manage cases within defined timeframes, ensuring timely follow‑up and resolution.
• Escalate tickets to Level 1 when client documentation is missing after 14 days, following established procedures.

Required profile

• Bilingual proficiency in French and advanced English.
• Strong interpersonal skills, including active listening, empathy, and adaptability.
• Experience in customer service, conflict resolution, and troubleshooting complex issues.
• Ability to work independently and contribute to continuous improvement initiatives.

Required skills

• Proficiency with CRM and other extended operational tools.
• Knowledge of OS‑level platforms such as iOS, Android, and Windows.
• Familiarity with parcel‑tracking systems.

What we offer

• Comprehensive training on cutting‑edge technologies.
• Opportunities for career growth and personal development.
• Supportive team environment focused on innovation and inclusion.