General Manager - Flex Living (Onsite), Madrid

About the role

Greystar is hiring an on-site General Manager for a new Flex Living property in Madrid, which has more than 800 units. The role runs an autonomous business unit, taking overall responsibility for operations, team members, daily activities and resources to achieve budgeted financial and operational goals, while building a vibrant, safe and welcoming community.

Key responsibilities

• Lead the team by example, set up local marketing and leasing strategies with marketing, and implement campaigns to reach occupancy and revenue targets.
• Meet revenue targets through rate recommendations and monitor payments; prepare and forecast annual budgets and attend regular P&L reviews.
• Manage financial performance, report variances to investors and owners, and respond promptly to their concerns.
• Respond quickly to resident questions, requests and complaints, and take action on service issues.
• Coordinate tenancy management, including apartment inspections, evictions and collection of late fees and charges.
• Manage planned and reactive maintenance and refurbishments, and oversee health and safety, compliance and community inspections.
• Train and develop team members, approve purchase orders, process vendor invoices and coordinate with finance.

Required profile

• Experience driving leasing performance and managing operations in the property sector or a similar environment.
• Experience leading a team and a proven track record of service excellence in a similar management role.
• Strong organisation, numerical and communication skills, and demonstrated management and leadership abilities.
• Fluent English and good general education; knowledge of Spanish health and safety policies is preferred, preferably with recognised training.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Property management software (training provided).

The base salary starts from EUR 47,250 depending on experience, and the role may be eligible for on-site bonus programs.