Global People Operations Manager

About the role

Cint is the technology foundation for continuous research and measurement, connecting researchers, advertisers and brands to data from a global network of sources. As Global People Operations Manager, you will own the services, processes and infrastructure supporting employees and managers across the employee lifecycle. The role spans People Partnering, Talent, Talent Acquisition, Total Rewards and People Technology, and is described as equal parts operational leadership and transformation.

Key responsibilities

• Lead a responsive first line of People support with clear service levels, effective case management and risk-based escalation, and build the team's capability to handle a wider range of Employee Relations matters.
• Own and continuously improve core employee-lifecycle processes, the People knowledge hub, policies and guidance, with clear ownership, handoffs and escalation paths.
• Own the operational performance of the HRIS and People data, strengthening accuracy, controls and governance, and partner with People Technology on workflows and integrations.
• Build ticketing, knowledge and self-service experiences, redesign work before automating it, introduce AI-enabled workflows and measure their impact.
• Set and deliver the People Operations roadmap, moving the function from transactional execution to problem-solving, employee experience and operational consulting.
• Lead the operational management of the global benefits portfolio, partnering with Total Rewards on implementation, governance, vendor management and employee experience.
• Coach and develop a global People Operations and Employee Relations team, and lead a blended workforce of people and AI agents with clear roles and accountability.

Required profile

• Significant experience leading a global People Operations, HR Operations, Shared Services, Employee Experience or related function, including developing global teams.
• Strong operational knowledge across employee support, Employee Relations, HRIS, People data, policies and the employee lifecycle.
• Track record of transforming operations: simplifying processes, improving service delivery and implementing workflow, self-service, automation or AI-enabled solutions.
• Experience establishing case management, ticketing or tiered support models, with sound judgement on what can be standardised.
• Curiosity about AI and emerging technology, balanced with pragmatism.

Bonus: experience with AI-enabled HR workflows, HiBob or similar platforms, global Shared Services transformation, employee self-service or knowledge management, and/or a fast-moving international technology business. The position is remote (#LI-Remote).