Host/Hostess (Food & Beverage)

About the role

The Mandarin Oriental Punta Negra is seeking a motivated Host/Hostess to join its Food & Beverage team. In this front‑of‑house position you will manage reservations, welcome guests, and ensure a seamless dining experience that reflects the luxury standards of the brand.

Key responsibilities

• Take and manage reservations via phone, email, online platforms and in person, keeping the reservation system up to date.
• Reconfirm bookings and coordinate seating arrangements with management before service.
• Maintain an accurate table count and promptly update availability.
• Warmly welcome and escort guests, provide directions within the hotel and ensure menus are presented correctly.
• Recommend and upsell beverages according to service standards and communicate orders to the appropriate stations.
• Handle billing tasks in line with hotel policies when required.
• Address guest feedback or complaints and report them to the Outlet Manager.

Required profile

• Degree in Hospitality Management or a related field.
• 1‑2 years of experience in a similar role within luxury hospitality.
• Fluent in Spanish and English, both written and spoken.
• Strong knowledge of menu presentation and the ability to recommend dishes and beverages.
• Ability to handle challenging guest situations calmly and professionally.
• Observant of guest behavior and body language to anticipate needs.

Required skills

• Proficiency in using reservation management systems.