HR Operations Associate (Estonian)

About the role

SD Worx, a European provider of payroll and HR services, is looking for an HR Operations Associate in Málaga. The role introduces you to the HR operations BPO services of the new SAP MPS (Managed Payroll Services) and BPO service organization, including delivery assurance and operational support for time management, benefits, pensions, insurances and garnishments. You will work closely with internal stakeholders and help deliver HR services to clients accurately and on time.

Key responsibilities

• Process simple HR service cases and collaborate with HR Operations Administrators and Specialists when needed.
• Process data records in HR systems for benefits, pension, insurance, time tracking and garnishment, and handle document management where client self-service is not possible.
• Maintain SOPs, detailed work instructions, guidelines and other process documentation, keeping global standards consistent while accounting for local deviations.
• Keep close contact with country teams and clients so that global and local standards and process changes are applied consistently.
• Take part in data controls using the SAP Payroll Control Centre and SAP integration data monitoring tool, and correct scope data when necessary.
• Adhere to service level agreements and payroll processing deadlines.

Required profile

• 0-1 years of experience in BPO outsourcing within an enterprise business outsourcing environment; payroll and BPO experience preferred.
• Basic experience with calculations, data processing and administrative tasks.
• Good communication skills, both verbal and written, fluent in English and the local language.
• Ability to work under pressure, manage multiple priorities and solve problems, with a willingness to learn payroll expertise.

Required skills

• Knowledge of Service Level Agreements (SLAs).
• Preferred: SAP SuccessFactors, SAP Payroll, call centre technology, HR analytics and automation tools.
• Preferred: experience with SuccessFactors Employee Central Global Benefits, Worksmile, Benify or similar benefits solutions.

What we offer

• Comprehensive training and development, including language courses, an individual development plan and professional training.
• Flexible working schedule and reduced summer hours (36 hours per week for 4 weeks, chosen in July or August).
• Private medical insurance fully covered by SD Worx, 25 vacation days and 18 hours for personal matters.
• Cobee flexible retribution options such as meals and transportation, laptop and equipment provided.
• Workation: the option to work from abroad (where SD Worx has a legal entity) up to 4 weeks per year.