IT Service Desk Analyst

About the role

Hexcel, a global leader in advanced composite materials including carbon fiber and honeycomb, is looking for an IT Service Desk Analyst for its Parla and Illescas locations in Spain. The analyst supports users and keeps the service desk running smoothly.

Key responsibilities

• Record and resolve Service Desk queries within SLA targets.
• Monitor and update the Service Desk system daily, escalating tickets to Senior Analysts, other IT teams and the IT Service Desk Manager when needed.
• Set up and install new PC hardware and software according to departmental procedures and standards.
• Carry out routine scheduled IT activities such as server backups.
• Handle administration tasks such as adding and removing network user IDs and email accounts.

Required profile

• High school diploma or GED required; associate or bachelor's degree preferred.
• At least 5 years of IT support experience.
• Eligible to work in the country where the position is based.

Required skills

• Knowledge of PC hardware, including maintenance and repair.
• Knowledge of current Windows OS applications, servers and workstations.
• Effective, logical problem-solving ability.