IT Service Desk Technician

About the role

Applus IDIADA, a global leader in automotive engineering, is hiring an IT Service Desk Technician in Tarragona. The role provides first-line and second-line technical support to employees, covering incident resolution, service requests, end-user support, device management and a high-quality customer experience. It involves troubleshooting hardware, software, network and mobility issues while keeping accurate records and following IT service management processes. The position is listed as hybrid.

Key responsibilities

• Provide timely technical support to end users via ticketing systems, phone, email, remote assistance and face-to-face contact.
• Diagnose and resolve hardware, software, operating system and application issues.
• Manage incidents and service requests according to ITSM processes and SLAs.
• Install, configure and maintain desktops, laptops, mobile devices, printers and peripherals.
• Support Microsoft Windows, Microsoft 365 and corporate business applications.
• Troubleshoot network issues such as TCP/IP, LAN/WAN, Wi-Fi, VPN and remote access.
• Administer mobile devices through MDM platforms.
• Assist with user accounts, access permissions, password resets and identity requests.
• Create and maintain technical documentation, knowledge base articles and user guides.
• Monitor recurring issues and improve processes, and ensure customer satisfaction.

Required profile

• At least 1 year of experience in an IT Service Desk, Help Desk, Desktop Support or Technical Support role.
• Network Systems Administration technician (ASIR or ASIX) or equivalent qualification.
• Good written and spoken English for working with an international team.
• Excellent communication skills, strong customer service orientation, attention to detail and a team spirit.

Required skills

• ITIL Foundation certification or knowledge of ITSM best practices.
• Basic knowledge of Linux environments is desirable.

What we offer

• Flexible hybrid work model.
• Subsidized canteen, free language courses, transport and coaching services.