Junior IT Operations Engineer – Enterprise Collaboration Platforms

About the role

As a Junior IT Operations Engineer within our Lark team, you will be joining a brand-new, greenfield project from day one. We are launching and deploying Lark as our new enterprise collaboration suite. This isn’t about maintaining a legacy system; it’s about designing, planning, and launching a global platform from the ground up.

Key responsibilities

• Participate in the project planning and rollout phase of the Lark platform, turning strategic plans into a live, highly available global service.
• Monitor platform health, analyze system alerts and help prevent service disruptions.
• Manage incidents, troubleshoot software issues, configuration errors, and platform challenges.
• Support daily account management, access controls, and platform configurations while identifying automation opportunities using scripting.
• Collaborate with local and global IT units, consulting stakeholders and aligning technical practices with a global digital strategy.

Required profile

• Recent degree or diploma in Computer Science, IT, Engineering or related field.
• Strong interest in cloud technology and SaaS administration.
• Basic understanding of IT service management (ITSM) principles, troubleshooting or monitoring tools.
• Adaptable mindset and team spirit for a fast‑evolving project.
• Fluent English (written and spoken) for daily collaboration with international teammates.

Required skills

• Experience with corporate SaaS suites such as Microsoft 365 or Google Workspace.
• Familiarity with IT monitoring services or tools.
• Basic scripting ability for task automation.
• Understanding of cloud‑based collaboration platforms.