Key Account Manager – Hospitality B2B

About the role

Homeclub is looking for a B2B Key Account Manager to strengthen relationships with our hospitality partners across Spain. You will be the main point of contact for existing and prospective customers, helping them maximise occupancy while ensuring a seamless booking experience.

Key responsibilities

• Assist customers and leads throughout the booking process, driving maximum occupancy.
• Build and maintain strong relationships with clients, understanding their expectations and monitoring conversion rates.
• Track monthly tenant payments and coordinate with Administration and Finance.
• Communicate reservation details to relevant departments and monitor check‑in/check‑out dates.
• Coordinate with Administration and Operations to manage security deposits, owner payments, and incident resolution.
• Handle commercial inquiries and phone calls professionally.
• Ensure compliance with monthly KPIs.

Required profile

• Bachelor's degree or equivalent experience in Business Administration, Hotel Management, or a related field.
• Relevant experience in customer management, reservations, or similar domains.
• Excellent written and verbal communication skills.
• Fluent in Spanish and English.

Required skills

What we offer

• Charming office in the heart of Madrid.
• International work environment with more than 18 nationalities.
• Hybrid work model.
• Culture of autonomy, innovation, and feedback.
• Free coffee and tea, after‑work events, and a vibrant internal culture.
• Internal growth opportunities and discounts at partner stores.
• Exclusive discounts on Homeclub properties for you and your family.