Luxury Reservation Consultant (German Speakers)

About the role

Accor's Global Reservation Centre in Barcelona is hiring a Luxury Reservation Consultant who speaks German. You will handle inbound booking calls and use your sales skills to recommend rooms and suites for Accor's luxury hotels worldwide, turning guest conversations into bookings and revenue.

Key responsibilities

• Answer guest requests in an unscripted environment, acting as a bridge between Accor and its guests
• Have authentic conversations while booking travel to luxury destinations
• Share your knowledge of the properties and make thoughtful recommendations so guests choose the right room and package
• Drive bookings and maximise revenue while meeting sales targets

Required profile

• Background in sales, customer service, hospitality or tourism; luxury travel experience is a plus
• Native or near-native German and fluent English (C1-C2)
• Currently legally entitled to work part-time in Spain
• Availability to start in October-November 2026

Required skills

• Comfortable with computers and new software
• Strong verbal and written communication and active listening
• Solid understanding of service principles and best practices

What we offer

• One-month training plan covering culture, values, business and quality standards
• Diverse, inclusive workplace with over 30 nationalities and a collaborative team
• Discounted rates at Accor properties worldwide
• Daily meal allowance
• Private health insurance and wellbeing activities
• Incentive plan with rewards based on smart goals
• Opportunities for community involvement