Jobiglo

No results.

Marketplace Rider Project Manager

Glovo · Madrid

New
CDI Hybrid Mid 🇬🇧 English
Project Management Data Analysis Operations Management Process Optimization Stakeholder Management Marketplace Operations

Job description

About the role

Join Glovo as a Marketplace Rider Project Manager and play a pivotal role in shaping the future of our rider support operations in Spain. You will be at the heart of our marketplace evolution, driving operational excellence and ensuring a seamless experience for our rider community through data-driven decision-making and strategic project execution.

Main Missions

  • Optimize rider support operations for the Spanish market to enhance service efficiency and quality.
  • Support the evolution and deployment of new rider business models and service processes.
  • Identify operational gaps and design improved service workflows to streamline support.
  • Drive key performance indicators including contact rate, rider satisfaction (CSAT), supply efficiency, and service costs.
  • Act as a strategic bridge between Supply Operations and Marketplace Experience teams.
  • Ensure all support processes remain compliant with Spanish regulatory requirements.
  • Scale successful local initiatives and adapt new models to other international markets when required.

Profile sought

  • Proven experience in project management, operations, or marketplace management.
  • Strong analytical mindset with the ability to translate complex data into actionable operational improvements.
  • Problem-solving expert capable of navigating fast-paced, ambiguous environments.
  • Excellent communicator able to bridge the gap between technical operations and customer experience teams.
  • Ability to manage cross-functional stakeholders and drive large-scale change.

Required Skills

  • Data Analysis & Operational Excellence
  • Project Management (End-to-end execution)
  • Stakeholder Management
  • Process Optimization & Workflow Design
  • Regulatory Compliance Awareness

Why are you reporting this job?

Thank you for your report. We will review this job.

Apply in 30 seconds

Enter your email to apply. An account will be created automatically.

By continuing, you accept our terms of use.

Already have an account? Login

Interested? Contact us

Published 2 hours ago

Expires 1 month from now

8 views · 0 applications

Glovo

Madrid