Operations Director Meetings & Events – Spain & Italy

About the role

Amex GBT, a global creative events agency, is looking for an Operations Director for its meetings and events business in Spain and Italy. The role connects regional teams with global standards, acts as a strategic communicator and reputation ambassador for the Spain/Italy market leads, and ensures high-quality event delivery, strong team performance and operational excellence at scale.

Key responsibilities

• Drive operational excellence, ensure consistent high-quality event delivery, manage P&L, optimize processes and maintain compliance across both countries
• Coach and develop Team Leaders and foster a high-performance culture focused on accountability, collaboration and continuous improvement
• Lead transformation initiatives such as process harmonization, new tools and AI adoption, and drive organizational change to improve efficiency and operational maturity
• Serve as senior escalation point for major clients, ensuring delivery meets expectations and acting as a trusted creative advisor
• Act as agency ambassador in Spanish and Italian markets, building relationships with media, industry associations, influencers and thought leaders
• Partner with cross-functional teams and international peers to align on global standards and multi-market project delivery

Required profile

• 10+ years in event agency operations or production
• Proven experience managing large, multi-layered teams across multiple countries
• Strong stakeholder management and external communication skills
• Strong leader in the event and communication industry, with an existing network
• Fluent Spanish, English and Italian is a plus

What we offer

• Flexible benefits tailored to each country, including health and welfare insurance, retirement programs, parental leave, adoption assistance and wellbeing resources
• Weekly travel deals from major providers on flights, hotels, cruises and car rentals
• Access to over 20,000 courses on the learning platform, leadership courses and internal-first job openings